Return Eligibility
You can return any watch within 14 days of delivery for a full refund. Personalised or engraved pieces cannot be returned unless they are faulty.
Returns Made Effortless.
A seamless experience designed with your confidence in mind.
Your Return Journey
1
Initiate Return
Contact our support team within 14 days of delivery to begin your return. You do not need to give a reason.
2
Pack Securely
Pack your watch securely, with its box, tags and accessories where possible.
3
Ship Back
Send your watch back within 14 days of contacting us, using a tracked postal service. Return postage is paid by the customer unless the item arrived damaged, faulty or incorrect.
4
Receive Refund
We refund your original payment method within 14 days of receiving your return, usually within 5–7 business days.
Return Window
You have 14 days from the date of delivery to tell us you want to return an item, and a further 14 days from then to send it back to us.
Condition of Returns
Please return the watch unworn, in the same condition you received it, with its box, tags and accessories where possible. You can handle the watch as you would in a shop, but if it has been worn or damaged beyond that, we may reduce your refund to reflect the loss in value.
Refund Processing
Refunds go to your original payment method within 14 days of receiving your return, usually within 5–7 business days, and include the original standard delivery charge.
Different Model?
If you would prefer a different watch, return your item for a refund and place a new order. Our team is happy to help you choose.
Shipping Responsibility
Return postage is paid by the customer, unless the item arrived damaged, faulty or incorrect. Please use a tracked service and make sure the package is properly secured.
Your Satisfaction, Our Commitment
Every watch is covered by our 2-year Luxyron warranty, and our returns policy does not affect your legal rights under the Consumer Rights Act 2015.